General Terms and Conditions

I. Introductory provisions

1.1 These T&C govern the terms and conditions for the provision of coaching, mentoring and training services and the sale of goods through the Volleyball Institute website www.volleyball-institute.com, which is operated by the Operator and sales.

1.2 The Operator reserves the right to update, amend or replace any part of these GTC at any time, and to notify changes on the Volleyball Institutewww.volleyball-institute.com website. It is in the Client's interest to check the Operator's website regularly as the provision of Services by the Operator is always governed by the GTC current at the time of the provision of the Service/delivery of the Goods.

II. Defined Terms

2.1 For the purposes of these GTC, the following terms shall have the following meanings:

Copyright Act is Act No. 185/2015 Coll. Copyright Act;

The Price is the remuneration for the specific Service/Goods provided by the Operator as listed on the Volleyball Institute website (www.volleyball-institute.com);

The Client is a natural or legal person who is interested in using or uses the Operator's Services and purchases Goods from the Operator pursuant to Article III of these GTC;

The Ministry is the Ministry of Economy of the Slovak Republic;

The Civil Code is Act No. 40/1964 Coll., the Civil Code, as amended;

The operator is the company MARTIN NEMEC VOLLEYBALL INSTITUTE s.r.o., with registered office Plynárenská 3B, Bratislava - Ružinov 821 09, ID No.: 52 953 882, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert No.: 143213/B;

Registration is the filling in of an electronic form containing fields for filling in the Client's data, including personal data;

Services are the services provided by the Operator pursuant to Article III of these GTC, which are mainly, but not exclusively, analysis, exercises and online training;

Goods are products sold by the Operator pursuant to Article III of these GTC

Volleyball Institute is an institute operated by the Operator that offers the Services;

The ASR Act is Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments and Additions to Certain Acts;

The Consumer Protection Act is Act No. 250/2007 Coll. on Consumer Protection and on Amendments to Act No. 372/1990 Coll. on Offences of the Slovak National Council, as amended, and other generally binding legal regulations;

The law on the distance contract is Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded away from the seller's business premises and on amendment and supplementation of certain acts;

Contract is a contract for the provision of S00services or the sale of Goods pursuant to Article III of these GTC between the Operator and the Client

III. Services/Goods and Prices

3.1 The Operator provides the Services and sells the Goods at the Prices, which are further specified on the Volleyball Institute website (www.volleyball-institute.com).

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3.2 The Operator is not subject to VAT, so the above prices are exclusive of other taxes and fees.

3.3 In addition to the prices quoted for the Goods, we shall add the following postage charges, the amount of which is specified when ordering the particular Goods and which depends on the place of delivery.

3.4 The Operator is bound by the price indicated on the website at the time of purchase.

IV. Conclusion of the contract, registration

4.1 The conclusion of the Contract between the Client and the Operator shall occur on the basis of the Client's proposal for conclusion of the Contract (electronic order) and the Operator's written acceptance of the proposal for conclusion of the Contract.

4.2 A proposal to enter into a Contract can only be made by completing the order form for a specific Service or Goods on the Volleyball Institute website and sending it to the Operator. The validity of the proposal for conclusion of the Contract (electronic order) is subject to the completion of all prescribed data and formalities required when completing the order.

4.3 By submitting a proposal to enter into a contract, the Client agrees to these Terms and Conditions as well as the Privacy Policy, which are published on the Volleyball Institute website (www.volleyball-institute.com/privacy-policy ).

4.4 Timely written acceptance of the proposal for conclusion of the Contract, i.e. confirmation of the Client's electronic order, shall take effect upon receipt of the order confirmation at the Client's e-mail address. Timely written acceptance means 7 working days from the date of dispatch of the Contract Proposal. Silence or inaction of the Operator shall not constitute acceptance of the Proposal and conclusion of the Contract, nor confirmation of the Order.

4.5 The Contract may only be concluded electronically via the order form by a Client aged 16 years or older, subject to Article 8(1) of the General Data Protection Regulation. At the same time, it is considered that only the age of 16 years is sufficient for the Client to enter into a contract governed by these GTC with the Operator in accordance with Section 9 of the Civil Code. On behalf of and for the Client under 16 years of age, the contract with the Operator shall be concluded by the Client's legal representative in person, either by means of an extended order form or by confirming the conclusion of the Contract in writing.

4.6 The Client may, together with sending a proposal to enter into the Contract, undertake Registration. The data marked with an asterisk are mandatory data, the completion of which is necessary for successful registration and completion of the purchase. There are certain advantages associated with Registration, e.g. the ability to track the status of your orders and Contracts. Registration is not a prerequisite for completing the order form and submitting the Contract proposal.

4.7 With regard to Article 8(1) of the General Data Protection Regulation, registration may only be made by a person over the age of 16. On behalf of and for the Client under the age of 16, the Client's legal representative shall conclude the Contract with the Operator in person, either by means of an extended order form or by confirming the conclusion of the Contract in writing.

4.8 By completing the Registration, the Client agrees to these GTC as well as the privacy policy published on the Volleyball Institute website (www.volleyball-institute.com/privacy-policy). The Client may cancel the registration at any time.

V. Termination and withdrawal

5.1 The Contract between the Client and the Operator shall automatically terminate upon the provision of the Service/delivery of the Goods and payment of the Price. The conclusion of the Contract between the Client and the Operator shall occur upon the Client's proposal to enter into the Contract (electronic order) and the Operator's written acceptance of the proposal to enter into the Contract.

5.2 The Operator may withdraw from the Contract prior to the provision of the Service for reasons on the part of a third party whose cooperation is necessary for the provision of the Service, or for health reasons of the person providing the Services. Articles 5.5 and 5.6 of this Contract shall apply mutatis mutandis to this case.

5.3 The Client has the right to withdraw from the Contract within the meaning of Section 7 of the Distance Contract Act within 14 days of the conclusion of the Contract.

5.4 The Client may not withdraw from the Contract if the provision of the Service has been made with the Client's express consent and the Client has represented that it has been duly advised that the expression of such consent shall forfeit the right to withdraw from the Contract once the Service has been fully provided and the Service has been fully provided.

5.5 The Client is obliged to deliver the withdrawal from the Contract to the Operator by the expiry of the above-mentioned period, generally on the form attached as Annex 1 to these GTC. The form may be delivered by post or electronically to the Operator's email address info@volleyball-institute.com The period is maintained if the withdrawal is submitted for transport (sent) on the last day of the period.

5.6 Within 15 working days of receipt of the withdrawal from the Contract, the Operator shall refund the Price paid to the Client's bank account specified in the withdrawal. Refund of the Price in cash is not possible.

VI. Complaints Procedure

6.1 The Operator shall be liable for the quality of the Services provided and for defects in the Services/Goods within the meaning of applicable law, in particular Sections 622 and 623 of the Civil Code in conjunction with the relevant provisions of the Consumer Protection Act.

6.2 In the event that the purchased Service/Goods contain defects, the Client is obliged to make a claim for defects (claim) without undue delay after discovering the grounds for claiming, i.e. on the day on which the Service/Goods were not provided in the agreed or usual scope, quality, quantity and date, otherwise the right to claim shall expire. If the defect relates to the Price, i.e. in particular if the Service/Goods were not provided at the Price stated on the Volleyball Institute website or the Price was incorrectly charged, the Client is entitled to claim the defect within 30 days of the provision of the Service/Goods. Claims for defects in the Services (complaints) may be made by the Client by email to info@volleyball-institute.com or by written complaint by post to the address of the Operator - MARTIN NEMEC VOLLEYBALL INSTITUTE s.r.o., with registered office Plynárenská 3B, Bratislava - Ružinov 821 09.Additionally identified defects will not be accepted.

6.3 The Client is obliged to provide at least the following information when making a claim:

the date of the claim;

the name and surname of the complaining Client, his/her contact address, telephone contact and email address;

type of the claimed Service/Goods specification;

the date of purchase, the price of the claimed Service/Good and, if the price is invoiced, the invoice number as proof of purchase of the claimed Service/Good;

reasons for the claim and described the claimed defects and the claim for liability for defects claimed by the claiming Client;

signature of the complaining Client;

6.4 If the complaint does not contain the information listed above and the complainant does not complete this information even within 3 days of the Operator's request to complete it, the complaint handling procedure will be stopped and the complaint will not be resolved.

6.5 Upon receipt of the complaint, the Operator shall draw up a record of the complaint, in which it shall include the data referred to in clause 7.3 of these GTC and attach a confirmation of receipt of the complaint to the Operator.

6.6 The Operator shall make a decision, if possible, within 5 working days. In justified cases, in particular if verification of the circumstances of the provision of the Service / sale of the Goods is required, no later than 30 days from the date of the complaint.

6.7 In the event that the Service/ Goods are defective, the Client shall be entitled to a) require the defects to be rectified by the provision of a replacement Service/ Goods, the provision of the missing Service/ Goods or b) require the defects to be rectified by repairing the Service/ Goods if the defects are repairable or c) require a reasonable discount on the price of the Service/ Goods or d) withdraw from the Contract if the Service has not been provided or the Goods have not been delivered at all.

6.8 The Operator, after examining the complaint, shall decide on the manner of handling the complaint within the time limit pursuant to clause 7.6 of these GTC. The Client is obliged to provide the Operator with the necessary cooperation required by the Operator when dealing with the complaint. Within the period for handling the complaint, the Operator shall send to the registered Client, by e-mail or by mail, a statement on the complaint and on the manner of elimination of the defects of the complained Service/Goods.

6.9 Unless specifically stated otherwise, the Complaints Procedure is governed by the relevant provisions of the CC and the Consumer Protection Act.

6.10 If the Client is a consumer, i.e. a natural person who does not act within the scope of his/her business, employment or profession when concluding and performing a consumer contract and is not satisfied with the manner in which the Operator has handled his/her complaint or believes that the Operator has violated his/her rights, he/she shall have the right to contact the Operator with a request for redress. If the Operator responds to the Client's request pursuant to the preceding sentence in a negative manner or fails to respond to such request within 30 days from the date of its dispatch by the Client, the Client shall have the right to file a petition for the commencement of an alternative dispute resolution pursuant to the provisions of Section 12 of the ASR Act. The competent entity for alternative dispute resolution of consumer disputes with the Operator shall be (i) the Slovak Trade Inspection, which may be contacted for the above purpose at the Central Inspectorate of the SOI, Department of International Relations and ADR, Prievozská 32, Post Office Box 29, 827 99 Bratislava or electronically at ars@soi.sk or adr@soi.sk or (ii) another competent authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry (the list of authorized entities is available at http://www.mhsr.sk/zoznam-subjektov-alternativneho-rieseniaspotrebitelskych-sporov/146987s ), while the Client has the right to choose which of the above-mentioned alternative dispute resolution entities to turn to. The possibility to go to court is not affected. The Client may use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit a proposal for alternative dispute resolution of his/her consumer dispute.

6.11 The Client's proposal for initiation of alternative dispute resolution must, in accordance with Section 12(3) of the ADR Act, include:

the name and surname of the Client - consumer, delivery address, electronic address and telephone contact, if any,

the exact designation of the Operator;

complete and comprehensible description of the decisive facts, indicating what the Client as a consumer is seeking,

the date on which the Client as a consumer contacted the Operator with a request for redress and information that the attempt to resolve the dispute directly with the Operator was unsuccessful;

declaration that the same proposal has not been sent to another alternative dispute resolution entity, the case has not been decided by a court or an arbitration court, a mediation agreement has not been concluded in the case, or alternative dispute resolution has not been completed in the case in the manner provided for in Section 20(1)(a) to (e) of the ADR Act.

6.12 The application may be made in paper form, electronically or orally on the record. The Client may use the form available for the Client to download from the Department's (and any Alternative Dispute Resolution Body's) website to submit the application. The Client shall attach to the application documents related to the subject matter of the dispute that prove the facts stated in the application.

6.13 Alternative Dispute Resolution may only be used by the Client - consumer - a natural person who is not acting within the scope of his/her business, employment or profession when concluding and performing a consumer contract. Alternative dispute resolution applies only to a dispute between the Client - consumer and the Operator arising out of or related to a consumer contract. Alternative Dispute Resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for the initiation of ADR up to a maximum of EUR 5 including VAT.

VII. Personal data

7.1 The personal data of Clients and third parties are processed by the Controller under the terms and conditions set out in the Volleyball Institute's Information on the processing of personal data (www.volleyball-institute.com/privacy-policy ), which the Client becomes familiar with when registering.

7.2 Questions to the Data Controller regarding the processing of personal data may be addressed to MARTIN NEMEC VOLLEYBALL INSTITUTE s.r.o., Plynárenská 3B, Bratislava - Ružinov 821 09 or in electronic form to the following e-mail address: info@volleyball-institute.com

VIII. Supervisory authorities

8.1 Supervision over compliance with the obligations of the Operator in matters of consumer protection is carried out by the Slovak Trade Inspection Authority (www.soi.sk).

8.2 Supervision of the processing of personal data and compliance with the controller's obligations
is carried out by the Data Protection Authority (www.dataprotection.gov.sk/uoou/).

IX. Copyright and other intellectual property rights

9.1 The Volleyball Institute website, its displays, and all information contained on this website, as well as all text, images, graphics, videos and other materials on the website, including web design, layout, source code of the Volleyball Institute website are protected by copyright under the Copyright Act. In accordance with the Copyright Act, the Operator is entitled to exercise all proprietary rights in this website and its content.

9.2 All copyrights and other intellectual property rights contained in all texts, images and other materials on the Operator's website are the property of the Operator or other expressly stated owner, or are from a source that permits their use free of charge, including for commercial use.

9.3 Any use/misuse of the aforementioned elements protected by copyright or other intellectual property rights is prohibited and the Operator shall protect its rights under the relevant legislation.

X. Final Provisions

10.1 These GTC are governed by the laws in force in the Slovak Republic, in particular the Civil Code, the Distance Contract Act, the Consumer Protection Act and Act No. 513/1991 Coll., the Commercial Code.

10.2 The Operator is entitled to amend and/or supplement these GTC at any time.

10.3 These GTC shall come into force and effect on 01.10.2022.

In Bratislava, on 01.10.2022

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MARTIN NEMEC VOLLEYBALL INSTITUTE s.r.o.
Martin Nemec, Managing Director